| Q. |
What is PlanetMirror? |
| A. |
PlanetMirror is an internet library of digital content. It provides high speed
access to opensource archives, document repositories, system and software patches,
drivers and applications and the latest in gaming demos. PM is one of the worlds
largest and most popular archives with over two Terabytes (2000 Gigabytes) of disk
space, pushing over a Terabyte of day of content into the Internet, or just over
half a Petabyte (500 Terabytes) since we launched in 2000. |
| Q. |
What is PlanetMirror Premium ? |
| A. |
PlanetMirror Premium provides subscribers with enhanced Quality of Service access to
the content on PM with separate servers, prioritised bandwidth and individual logins
to the PM archive. |
| Q. |
Do downloads from PlanetMirror Premium count against my quota? |
| A. |
Please check with your ISP but in most cases PlanetMirror Premium downloads will count against your ISPs download quota.
|
| Q. |
What are the benefits of PlanetMirror Premium ? |
| A. |
PlanetMirror Premium allows you to support your favourite projects and get faster
access to them. It does this by:
- using separate servers for premium HTTP and FTP logins
- premium subscribers don't have to compete with public users for cpu
and memory
- prioritising Premium downloads on the PlanetMirror network
- premium subscribers are allocated extra prioritised bandwidth over
public users
- providing users with an individual login to the archives
- premium users can always get a login via http/ftp avoid the limits
placed on the public access.
Planetmirror will also be using subscription revenue to help support the various
opensource and internet community related projects. |
| Q. |
Anything else ? |
| A. |
We are working on a number of projects to provide additional services and enhanced
functionality that will only be available to PlanetMirror Premium users. This includes an
archive update notification service as well as a better search engine interface.
If you have suggestions, please let us know. |
| Q. |
Can I request a mirror ? |
| A. |
Sure! If you have a suggestion for a popular archive which needs hosting or could
benefit from an Australian mirror, please let us know. We'll endeavour to add it
subject to the feasability of disk space and negotiating with the site owners. |
| Q. |
What can I access via PlanetMirror Premium ? |
| A. |
All of the PlanetMirror archives - this includes Tucows, RedHat Linux, FreeBSD,
Debian, SuSE, 3D Gamers, MajorGeeks, Mozilla and over 600 other archives. |
| Q. |
How do I get a PlanetMirror Premium account ? |
| A. |
Unfortunately, the creation of new PlanetMirror Premium accounts is currently disabled, while we perform required system upgrades.
|
| Q. |
How long will this take ? |
| A. |
In most cases registration and billing shouldn't take more than a few minutes. |
| Q. |
How much does this cost ? |
| A. |
PlanetMirror Premium costs $19.95 for twelve months (including GST), billed when you sign up.
|
| Q. |
Why are you charging for PlanetMirror Premium ? |
| A. |
Extra servers, bandwidth, disk space and supporting the archives and software you
use on the net. There aren't any charges to access PlanetMirror Public. |
| Q. |
What payment methods do you accept ? |
| A. |
We accept VISA and Mastercard credit cards and Bankcard debit cards. For yearly
subscriptions we can also accept cheques and online direct deposit. |
| Q. |
How are credit cards debited ? |
| A. |
PlanetMirror Premium subscribers are billed at the time of registration.
|
| Q. |
How do I change my credit card details ? |
| A. |
If your credit card details change, you can let us know by filling in the details at our secure contact form. Be sure to include your registered username, and all relevant details.
|
| Q. |
How does Online Direct Deposit work ? |
| A. |
PlanetMirror offers an online direct deposit payment option for users signing up to a 12-month Premium subscription or a 12 month BPA Premium Download subscription. If you choose to use this option, please follow the normal signup process which will then email you further instructions when you signup.
. |
| Q. |
How do single payments work ? |
| A. |
PlanetMirror will debit your card once only for $19.95. You will not
be billed again. In 12 months time, you'll have an option to renew
your membership, which will require you to resubmit your billing
details.
|
| Q. |
How do I access Premium Servers ? |
| A. |
Once you have registered, when you have logged in you will be transparently redirected
to a Premium server via your web browser. While you stay logged in, any downloads
that reference planetmirror.com will transparently redirect to a Premium server.
For Debian users, you can put your username and password along with a pointer to
premium.planetmirror.com in your /etc/apt/sources.list file. Unfortunately apt
doesn't support transparent redirection.
For FTP users you can simply use your PM username and password to login to
ftp://premium.ftp.planetmirror.com |
| Q. |
How do I FTP from PM Premium ? |
| A. |
Premium users have priority access to dedicated Premium FTP servers. To access these, simply point your favourite FTP client to premium.ftp.planetmirror.com, and login using your PlanetMirror username and password.
For Premium members who prefer to use their web browser to access FTP sites, enter the following URL in the browsers "Location" field (using your PlanetMirror username and password!): ftp://username:password@premium.planetmirror.com/
|
| Q. |
I'm on a dialup - should I still subscribe to PlanetMirror Premium? |
| A. |
Yep - you'll still be able to take advantage of the PMP benefits. However
to make best use of a Premium account we recommend you use Broadband. |
| Q. |
What will you do with my registration details ? |
| A. |
Please read the PlanetMirror Privacy Policy at http://planetmirror.com/privacy/ |
| Q. |
I'd like to cancel / end my PM Premium subscription |
| A. |
We're sorry to see you go - but thanks for your support in the meantime. We'll
disable your account and cease rebilling immediately. You can cancel your account when you have logged in as a premium user from here. If you're account hasn't been activated and you wish to cancel, contact us as soon as possible. |
| Q. |
I ticked both boxes. It now says I need to select a payment period, but I did that before! Why? |
| A. |
If you make a mistake when filling out the form, you'll need to re-select a payment period and a product. You'll also need to recheck both boxes. |
| Q. |
My question wasn't answered here. What do I do? |
| A. |
Please contact us via email directly. |
PlanetMirror Premium FAQ